Shipping Policy
AUSTRALIAN SHIPPING
Coastal Art Australia offers FREE DELIVERY Australia wide on orders over $20.
Orders under $20 incur a $5 shipping fee
Prints are rolled in a protective cardboard tube or a cardboard box depending on size.
Prints are made to order and some frames are custom made, so fulfillment can take 1-15 working days.
All paintings are stretched on timber frames with hanging wire...ready to hang as soon as you receive it.
Paintings, Framed Prints and Sculptures are wrapped carefully in bubble wrap then in a cardboard box.
All items are shipped with insurance and tracking via courier or Australia post.
Estimated delivery time is 3 - 7 working days in Australia.
Please open your package immediately and check for any breakages or damages during transit.
​
​
INTERNATIONAL SHIPPING
Coastal Art Australia offers FREE DELIVERY worldwide on orders over $20.
Orders under $20 incur a $5 International shipping fee
Shipping by Australia Post, via standard delivery with tracking and insurance.
Large original paintings will be removed from their frames and shipped rolled in an art tube. Your new artwork will need to be re-stretched by an art/picture framer when it arrives. If you are unsure, before purchasing please get a quote from a local framer on the cost of re-stretching the canvas painting.
​
Smaller paintings are stretched on timber frames with hanging wire...ready to hang as soon as you receive it.
​
Unframed prints are rolled in a protective cardboard tube or a cardboard box depending on size.
Prints are made to order and some frames are custom made, so fulfillment can take 1-15 working days.
Smaller Paintings, Framed Prints and Sculptures are wrapped carefully in bubble wrap then in a cardboard box.
All items are shipped with insurance and tracking via courier or Australia post.
Estimated delivery time is 6 -10 working days
​
Please open your package immediately and check for any breakages or damages during transit.
​
(Please note that artwork sent overseas can take extra time clearing customs and may incur a customs fee).
Return Policy
It’s important to Naomi that you are totally happy with your new artwork but for any reason you aren’t, she gladly accepts returns and exchanges. Contact her at info@coastalartaustralia.com or 0405 137 235 within 3 days of receiving the item. A refund minus the actual postage cost is given once the item is returned in perfect condition. The shipping cost to return the item will be your responsibility and the item must be in its original condition with original packaging. Please consider insuring/tracking your package as Coastal Art Australia will not be held responsible for lost or damaged packages. Returns should be sent to:
Coastal Art Australia
42 Horsfield Rd, Horsfield Bay
NSW Australia 2256.
Due to the nature of these items, unless they arrive damaged or defective custom or personalized orders
(eg custom paintings) can't be returned or exchanged.
Conditions of return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Missing, Damaged or Delayed Items
Sometimes issues do occur, rest assured all items are sent with tracking and insurance.
If your parcel hasn’t been delivered by the expected time or you’re worried it’s gone missing, let Coastal Art Australia know ASAP and they will track it for you.
​
Contact Coastal Art Australia on 0405 137 235 or info@coastalartaustralia.com if something is damaged ASAP
You will need to take photos of the damaged item and keep the item with the original packaging aside.
Damages must be reported within 24hr of receiving the parcel.
Import Duties and Taxes
If your order is to be shipped outside Australia, Coastal Art Australia assume that you’re aware of any import duties or taxes that may apply in the country your order is being shipped to. Coastal Art Australia will not be responsible for the payment of any such costs, nor will they be responsible for replacing goods that may be seized by customs in your country.
Payment Methods
All prices are in Australian Dollars (AU) and DO NOT include GST (Coastal Art Australia is GST free)
They accept payment via Direct deposit or Stripe which accepts Visa & Mastercard.
​
​
Privacy Policy
Coastal Art Australia do not see any of your credit card information during your purchase transaction.
The checkout utilises a secure Stripe transaction.
​
Your personal information is absolutely secure and confidential.
Coastal Art Australia will never share your details with any other 3rd party.
Your details are used only used for taxation purposes, to communicate with you about your purchases and to share with you any information and updates that you have registered for.
If you are receiving unwanted communication, please let them know at info@coastalartaustralia.com
​
This website does use cookies
Copyright Policy
Copyright Law Australia
All images and information on this web site including but not limited to images, text, photos etc is under copyright of Coastal Art Australia. Unauthorised use, sale, distribution, sharing or otherwise of content published on this website without written approval by Coastal Art Australia is a breach of copyright.
​